We are a passionate team from dental, technology, and operation backgrounds solving the biggest dental industry challenges.
Our mission is to be the preferred end-to-end partner for dental service providers by taking a holistic approach to connect the fragmented dental ecosystem, streamline workflows, enhance communication, grow relationships, and provide visibility all in one centralized platform.
Phase 1: Transform the dental laboratory experience
We believe there is great demand to transform the dental laboratory experience. We understand the challenges with inefficiencies and miscommunications that occur between the stakeholders – dentists, office staff, dental laboratory, dental manufacturers, and patients. This results in increased costs and ruined relationships. In recent years, the dental industry demands more value and cost effectiveness which leads to the adoption of digital technology. Although this improves efficiency in some areas, there still exists miscommunications between the stakeholders and a gap in how all of these technologies work together. We are taking on this challenge and are developing technology and services that complete the dental laboratory experience.
We are a technology company integrating software, dental lab fabrication, logistics, and data to transform the dental service experience.
Rex Ho founded Arklign, previously known as BYF Dental Enterprise. Rex pioneered the development of a global production operation in the dental lab industry. Competitors come and go attempting to replicate Arklign’s operations; but Rex’s determination to maintain the highest quality standard and refusal to compromise his values established Arklign as a premier laboratory.
Ray Alde joined Arklign as CEO after many successful years at major Silicon Valley tech companies. Ray brought his experience in electronic, automotive, and aerospace engineering to streamline all of Arklign’s operations processes and utilize technology to simplify the workflow. He combined the proven processes of dental and technology industries to create a unique approach to lab management.
Arklign’s engineering team was created to develop a software platform that solves the pain points between dental laboratories and dental practices. We leveraged Rex’s acute understanding of dental practices, Ray’s extensive knowledge of technology, and the team’s experience as a dental lab to create a modern solution to dental industry problems.
Arklign Case Relationship Management platform launched to all of our dental lab customers. Our users adopted quickly and we immediately noticed improved relationships between our team and the dental practices. We shortened the platform name to “Arklign” to align with our new mission to transform the dental service experience using technology.
In response to our success and growing user demand, we opened the Arklign platform to all dental practices and laboratories. Now that dentists can connect with any partner lab, they experience the benefits of our streamlined workflow and grow their relationships on a centralized platform.
We made HIPAA security our top priority and were recognized as a trusted network winner by Ostendio due to our dedicated security team’s efforts. Just by using our Arklign Platform to submit cases and communicate with our lab, you are already 100% more secure than other practices who send traditional paper Rx/Fax to send to a laboratory with zero security program.
We listened to our customer’s needs and launched our All-on-X product line with digital workflow to meet the rising demands for full mouth restorations.
This year was a true test for our company and challenged us to dig deep. We were forced to continue to evolve to offer our dentists more with less. So we reorgnized and doubled down on our technology and developed more automation and artifical intelligence into our platform. We also grew our customer relationship management and chairside support teams. With the combination of people, process, and technology we developed this year, we were prepared to bring an improved dental lab experience into the next year.
In addition, we launched our Surgical Guide line so you can partner with us from treatment planning to restoration for all your cases.
What’s in a name?
We needed a powerful name that reflects our values. “Arklign” was inspired by the biblical story of Noah, who aligned his heart with God and built an ark as protection against the flood. We align our hearts with our partners to understand their pain points; and with our platform have built an ark to safeguard against the flood of challenges.
The heart is the foundation of our company culture and we pour our hearts into everything we do.
We have the heart to
- Believe in what we do and why
- Be a team
- Be humble
- Serve one another, customers, and the community
- Overcome our current limits to grow
- Make no compromises
We believe in transparent and honest communication to enable understanding and purpose. We strive for clear communication and listen to others with the intention to understand them fully. We help each other and our partners express thoughts and feelings accurately so that we gain clear perspectives. We utilize all forms of communication tools to facilitate communication.
At our core, we are about connecting people and building relationships. We believe that nothing can be done alone and it’s the people that we work with and partner with every day that makes what we do fun and enjoyable. Our success is measured by how many people we connect with and the quality of the relationships.
We are a data-driven company. Accurate Data (the truth) provides common ground for people to see, share, and talk about information in the same light, and make informed decisions. The better we can see the other person’s point of view, the better we can work together to achieve great results.